**How to order **
100% handmade Crafts

• If you wish to order now thru the website and pay with Visa/MC/AE/DISCOVERY/ Just use the cart symbol for each item and follow PayPal instructions.
• The shipping is free for orders $100.00 dollars or more.  All others a $6.00 shipping charge.
• We ship via USPS  with delivery confirmation.
• Or if you wish to order by e-mail, after we receive your order we will send you a (Request Money) to your email address from our account with PayPal.
• Once you receive it, please, follow PayPal instructions...it is very easy and free to use!
   
  Remember...Your transaction is secure on this site with PayPal

For all email orders ONLY, please specify the following:

1. Your name, Phone number, your email address and address to be shipped.
2. Please specify the item number, item name, quantity of each item and the price for each item. Remember there are minimun quantities for each item.

Checks Payment Terms:

• Company checks, cashier checks and Money Orders are accepted.
• If you are paying with Checks or Money Orders, please sent it via mail ASAP. The fastest the payment is received, the fastest your order will be finished and shipped.
• Please note:Currently we are only able to accept postal money orders denominated in U.S. dollars or checks denominated in U.S. dollars and drawn on a U.S. bank. Checks must have a valid nine-digit bank routing number (ABA code) micro-encoded on the bottom of the check.
• When paying with checks let us know by e-mail this method is used.
• For checks payments send the same information as for e-mail order above and mail it along with the payment to this address:

  Coqui Artel
  P.O. Box 190952
  San juan, P.R. 00919-0952

Your order will not be processed and shipped until after payment in full is received

Shipping and Handling terms:

We only ship only to USA Continental, Hawaii, Puerto Rico, Virgin Island, APO, SPO and Embassies. For FX or UPS delivery service, please contact us  for an estimate.
The estimate will be calculated according to your location, quantity of items and estimated weight. Because we care, our packages are protectively wrapped and all boxes are cover with  tissue paper, bubble and (or)  foam for their protection. Invoice and other important information is also included in all packages. NOTE: We strongly recommend to insure your package during checkout, that will help in the event the US Postal Service losses your package.
 
For RUSH orders:
       
Everything we do is 100% handcrafted, please allow us around two weeks to finish your order.
NOTE:Orders that include item The Coqui on Leaf (magnet) beause of its colors and hues usually may take more than two weeks to finish. Howewer, in most cases your order may be mailed within 7 days after order is received and send Priority. For FX or UPS delivery and rush service, please contact usfor an estimate. The estimate will be calculated according to your location, quantity of items and estimated weight. The additional charge for rush orders (if applicable) will be calculated on an individual basis.

Contact us with your request.
Phone: (787) 309-2777
 
Customer Service/Policy

Due to the handcrafted nature of our work and low prices we have a no exchange/no return policy. However,  Coqui Artel strive to provide its customers with the best quality created crafts and arts creations.We make every effort to meet your high standars for quality products, accurate descriptions, reliable shipping and the best customer service. If you should experience a problem, question or concern regarding your purchase, please contact us immediately.
        
Privacy

We respect the privacy needs of our customers:
We will NEVER sell, trade, or share your name, address, e-mail, or any other information whatsoever with any other company or individual. We will NEVER send you unsolicited mail, emails, or any other advertising materials. Coqui Artel will use your email address only to contact you if we have questions about your order, or to provide you information about our creations based upon your request. Plus any payment transaction done through PayPal will be encrypted and sent securely over an SSL (Secure Sockets Layer) connection.

Like any reputable store, we want you to be satisfied with your purchase ~ and to shop with us again!

Coqui Artel